Frequently Asked Questions
01
Where can I buy Santa Sofia products?
You can buy all Santa Sofia products either online in our eStore or while meeting a Santa Sofia representative. The Santa Sofia products are also available in selected premium food stores and restaurants, but not at Wholesalers.
02
How can I pay?
We offer several payment methods, such as Credit Card (online and swipe), PayPal, Cheque and Cash. Please note that Cash is only accepted when picking up the water.
03
Where do you do delivery?
We deliver all over Hong Kong, for orders outside of Hong Kong, please check our Customer Service Policy.
04
How many days does it take to delivery?
Orders will be delivered every Tuesday. For orders following a subscription plan, please check your package and our Customer Service Policy.
05
Why should I choose Santa Sofia Water?
The Santa Sofia products stand for healthy premium water, which is still affordable. It fits not only with the needs of adults, but it is especially good for infants and mums.
06
What makes Santa Sofia different from the other water suppliers?
Santa Sofia’s mission is to introduce European high quality water at affordable prices. We want to fill the gap between premium quality water at an affordable price.
07
Are there any side effects from drinking Santa Sofia Water?
There are no negative side effects of drinking Santa Sofia Water. In contrary, the consumer will notice positive side effects. But Santa Sofia recommends to take a break of drinking Naturally Carbonated Water after three months for about three months. This is because of the high mineralization which your body is not accustomed to. The Natural Spring Water is perfectly safe to drink on long intervals without a break due its low mineralization.
08
What are water quality certificates?
A water quality certificate is issued by a certified agency for water quality assessment. These certificates clearly identifies that the water is safe to drink.Bottled water sometimes includes a safety brand on the bottles, which shows that a certificate has been given to the supplying company.
09
Why does the Naturally Carbonated Water taste salty?
The reason why the water tastes salty is because of the high mineralization.
10
How is our water bottled?
The Santa Sofia Water is bottled directly at the water source. It is transported to the plant for bottling through pipelines and fed directly into bottles, which are protected against counterfeiting. The whole process is monitored from the source to the end user, and meets the strict Safety Regulations of the European Union.
Why is the bottle of Naturally Carbonated Water not filled until to the top? You may notice the Sparkling Water is not filled to the very top of the bottle, the reason for this is simply because the water is naturally carbonated and the natural gasses need extra space in the bottle to maintain its natural state.
11
Why is the bottle of Naturally Carbonated Water not filled until to the top?
You may notice the Sparkling Water is not filled to the very top of the bottle, the reason for this is simply because the water is naturally carbonated and the natural gasses need extra space in the bottle to maintain its natural state.
12
How should our water be stored?
One should pay special attention to how water is stored. Water should be stored in a cool, dark and dry place and it should be stored away from cleaning supplies and other chemicals. Water can pick up odours from other substances that we cannot detect in the air, so one should always pay attention to the properties of other substances that are stored with the water.
13
For how long can I drink from an open water bottle?
A bottle which has been opened and closed properly after consumption, can be stored and used for another week, assuming it is stored in a cool, dark and dry place.
14
Is bottled water still safe to drink after the expiration date?
The Santa Sofia Water is still safe to drink after the expiration date. It may have lost a bit of its taste, but no major health risks will occur if water is drank within 6 months after expiration date.
15
What should I do with the empty bottles?
Empty bottles can be thrown into a bin, but we recommend recycling. Santa Sofia offers to pick up your empty bottles each time with your next delivery, because we care about our environment.
16
What is recycling?
Recycling is a process to change materials (waste) into new products to prevent waste of potentially useful materials, reduce the consumption of fresh raw materials, reduce energy usage, reduce air pollution (from incineration) and water pollution (from landfilling) by reducing the need for "conventional" waste disposal, and lower greenhouse gas emissions as compared to plastic production. Recycling is a key component of modern waste reduction and is the third component of the "Reduce, Reuse, Recycle" waste hierarchy.
17
What charity does Santa Sofia support and why?
Santa Sofia donates HKD 0.1 with every bottle of water sold to a local charity. We are aware of having a responsibility to support and provide help to the ones who need it.
18
How can I get in touch with the Santa Sofia representatives?
You can contact us via info@santasofia.hk, via our hotline 69080739. We look forward to speak to you and tell you more about Santa Sofia and our products.
19
How can I endorse Santa Sofia?
We would be very delighted if you would endorse Santa Sofia. You can recommend Santa Sofia to your friends, you can send us your testimonial which can be published on this website, or you can like Santa Sofia on Facebook.